Refund Policy

Last updated: August 13, 2026

Credit purchases on Sideverse are made from 주식회사 파운더스레어 (Founders Lair Co., Ltd.), the operator of Sideverse and seller of record, and are processed by PayPal. Approved refunds are issued by us through PayPal.

Credits

• Unspent credits. If you have not spent the credits from a purchase, you can request a full refund within 14 days of that purchase.
• Spent credits. Credits already spent on messages or other features are not refundable, because the service (AI generation) has already been delivered. Partially spent purchases are refundable for the unspent portion at our discretion.

EU and UK consumers

By purchasing credits you consent to immediate delivery of digital content and acknowledge that, once credits are spent, the statutory 14-day withdrawal right no longer applies to the spent portion.

Faulty service

If a technical problem on our side consumed your credits without delivering anything (for example, a failed generation that was still charged), contact us and we will restore the credits or refund the purchase.

How to request a refund

Email support@sideverse.ai from the address on your account, including the PayPal transaction ID from your receipt email. We aim to respond within 2 business days; approved refunds are returned through PayPal to your original payment method.